diff --git a/lambdas/account-scoped/src/scheduled-jobs/create-schedule.ts b/lambdas/account-scoped/src/scheduled-jobs/create-schedule.ts
index f028316ad6..891f1e3763 100644
--- a/lambdas/account-scoped/src/scheduled-jobs/create-schedule.ts
+++ b/lambdas/account-scoped/src/scheduled-jobs/create-schedule.ts
@@ -18,10 +18,14 @@ import { ScheduledJobType } from '@tech-matters/scheduled-jobs/dist/scheduled-jo
 import { AccountScopedHandler, HttpError } from '../httpTypes';
 import { newErr, newOk, Result } from '@tech-matters/result-type';
 import { createScheduledJob, isValidVoicemailTask } from '@tech-matters/scheduled-jobs';
-import { addHours } from 'date-fns/addHours';
+import { addMinutes } from 'date-fns/addMinutes';
+import { retrieveServiceConfigurationAttributes } from '../configuration/aseloConfiguration';
+import { getTwilioClient } from '@tech-matters/twilio-configuration';
 
 const supportedJobType: ScheduledJobType['jobType'][] = ['create-voicemail-schedule'];
 
+const DEFAULT_MINUTES_VOICEMAIL_SCHEDULE = 1440; // 24 hours
+
 export const handleCreateScheduleJob: AccountScopedHandler = async (
   request,
   accountSid,
@@ -39,7 +43,7 @@ export const handleCreateScheduleJob: AccountScopedHandler = async (
     }
 
     if (jobType === 'create-voicemail-schedule') {
-      const { voicemailTask } = request.body;
+      const voicemailTask = { ...(request.body.voicemailTask ?? {}), accountSid };
 
       if (!isValidVoicemailTask(voicemailTask)) {
         return newErr({
@@ -48,6 +52,10 @@ export const handleCreateScheduleJob: AccountScopedHandler = async (
         });
       }
 
+      // eslint-disable-next-line @typescript-eslint/naming-convention
+      const { voicemail_schedule_retry_later_minutes } =
+        await retrieveServiceConfigurationAttributes(await getTwilioClient(accountSid));
+
       const scheduleName = `${jobType}-${voicemailTask.attributes.callSid}`;
       const {
         workflowSid,
@@ -56,7 +64,7 @@ export const handleCreateScheduleJob: AccountScopedHandler = async (
           from,
           name,
           routingAttributes,
-          callbackAttemptsMade,
+          callbackAttempts,
           maxCallbackAttempts,
         },
       } = voicemailTask;
@@ -65,7 +73,7 @@ export const handleCreateScheduleJob: AccountScopedHandler = async (
         voicemailTask: {
           accountSid,
           attributes: {
-            callbackAttemptsMade,
+            callbackAttempts,
             from,
             callSid,
             routingAttributes,
@@ -75,7 +83,12 @@ export const handleCreateScheduleJob: AccountScopedHandler = async (
           workflowSid,
         },
       };
-      const scheduleExpression = `at(${addHours(Date.now(), 24).toISOString().slice(0, 19)})`; // 24 hours later
+      const scheduleExpression = `at(${addMinutes(
+        Date.now(),
+        voicemail_schedule_retry_later_minutes ?? DEFAULT_MINUTES_VOICEMAIL_SCHEDULE,
+      )
+        .toISOString()
+        .slice(0, 19)})`;
 
       await createScheduledJob({
         scheduledJob,
diff --git a/lambdas/account-scoped/src/voicemail/recordingCompleteCallback.ts b/lambdas/account-scoped/src/voicemail/recordingCompleteCallback.ts
index 9d02b3e835..59729db4bd 100644
--- a/lambdas/account-scoped/src/voicemail/recordingCompleteCallback.ts
+++ b/lambdas/account-scoped/src/voicemail/recordingCompleteCallback.ts
@@ -77,7 +77,7 @@ export const recordingCompleteCallback: AccountScopedHandler = async (
     accountSid,
     routingAttributes: body.routingAttributes ? JSON.parse(body.routingAttributes) : {},
     receivedTime: receivedTime.toISOString(),
-    callbackAttemptsMade: 0,
+    callbackAttempts: [],
     maxCallbackAttempts: maxCallbackAttempts,
     callSid,
     from,
diff --git a/lambdas/account-scoped/tests/unit/voicemail/recordingCompleteCallback.test.ts b/lambdas/account-scoped/tests/unit/voicemail/recordingCompleteCallback.test.ts
index 849905d004..a780229353 100644
--- a/lambdas/account-scoped/tests/unit/voicemail/recordingCompleteCallback.test.ts
+++ b/lambdas/account-scoped/tests/unit/voicemail/recordingCompleteCallback.test.ts
@@ -130,7 +130,7 @@ describe('recordingCompleteCallback', () => {
       callSid: TEST_CALL_SID,
       channelType: channelTypes.VOICEMAIL,
       customChannelType: channelTypes.VOICEMAIL,
-      callbackAttemptsMade: 0,
+      callbackAttempts: [],
       maxCallbackAttempts: 3,
       receivedTime: RECORDING_START_TIME.toISOString(),
     });
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/as/v1/CallTypeButtons.json b/lambdas/packages/hrm-form-definitions/form-definitions/as/v1/CallTypeButtons.json
index d3a5ce2130..fa9e8d6a12 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/as/v1/CallTypeButtons.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/as/v1/CallTypeButtons.json
@@ -1,50 +1,56 @@
 [
-    {
-        "name": "child",
-        "label": "Child calling about self",
-        "type": "button",
-        "category": "data"
-    },
-    {
-        "name": "caller",
-        "label": "Someone calling about a child",
-        "type": "button",
-        "category": "data"
-    },
-    {
-        "name": "silent",
-        "label": "Silent",
-        "type": "button",
-        "category": "non-data"
-    },
-    {
-        "name": "hangup",
-        "label": "Hang up",
-        "type": "button",
-        "category": "non-data"
-    },
-    {
-        "name": "abusive",
-        "label": "Abusive",
-        "type": "button",
-        "category": "non-data"
-    },
-    {
-        "name": "thanks",
-        "label": "Thank you",
-        "type": "button",
-        "category": "non-data"
-    },
-    {
-        "name": "questions",
-        "label": "Questions",
-        "type": "button",
-        "category": "non-data"
-    },
-    {
-        "name": "emergency",
-        "label": "Emergency",
-        "type": "button",
-        "category": "non-data"
-    }
+  {
+    "name": "child",
+    "label": "Child calling about self",
+    "type": "button",
+    "category": "data"
+  },
+  {
+    "name": "caller",
+    "label": "Someone calling about a child",
+    "type": "button",
+    "category": "data"
+  },
+  {
+    "name": "silent",
+    "label": "Silent",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "hangup",
+    "label": "Hang up",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "abusive",
+    "label": "Abusive",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "thanks",
+    "label": "Thank you",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "questions",
+    "label": "Questions",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "emergency",
+    "label": "Emergency",
+    "type": "button",
+    "category": "non-data"
+  },
+  {
+    "name": "voicemail",
+    "label": "Complete Voicemail",
+    "type": "button",
+    "category": "non-data"
+  }
 ]
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/clhs/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/clhs/v1/customStrings/Substitutions.json
index f6ec295e91..31b0a5d883 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/clhs/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/clhs/v1/customStrings/Substitutions.json
@@ -135,7 +135,7 @@
     "BottomBar-CancelNewCaseAndClose": "Sí, Cancelar el Nueva ECUPHS y Cierre",
     "BottomBar-AddThisContactToExistingCase": "Agregar esta Conversación a ECUPHS existente",
     "ResumeContactButtonText": "Reanudar la Conversación Fuera de Línea",
-    "CallType-CloseContact": "Cerrar Conversación",
+    "CallType-SaveDialog-CloseContact": "Cerrar Conversación",
     "ConnectDialog-Caller": "¿Copiar información del llamante de este registro a un nueva conversación?",
     "ContactDetails-GeneralDetails-ContactSummary": "Resumen de Conversación",
     "ContactDetails-UnsavedContact": "Conversación no guardada",
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/nz/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/nz/v1/customStrings/Substitutions.json
index 55ac333968..835739a076 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/nz/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/nz/v1/customStrings/Substitutions.json
@@ -246,7 +246,7 @@
   "CallType-blank": "Blank",
   "CallType-caller": "Someone contacting about a person of concern ",
   "CallType-child": "Person contacting about self",
-  "CallType-CloseContact": "Close Contact",
+  "CallType-SaveDialog-CloseContact": "Close Contact",
   "CallType-hangup": "Hang up",
   "CallType-joke": "Joke",
   "CallType-silent": "Silent",
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/sg/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/sg/v1/customStrings/Substitutions.json
index f5484a37ca..f00f723a0a 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/sg/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/sg/v1/customStrings/Substitutions.json
@@ -53,7 +53,7 @@
   "SearchResultsIndex-ViewContacts": "View Interactions",
   "SearchResultsIndex-NonDataContacts": "Non-Data Interactions",
   "SearchForm-Counselor": "Tinkle Friend",
-  "CallType-CloseContact": "Close Interaction",
+  "CallType-SaveDialog-CloseContact": "Close Interaction",
   "CallTypeButtons-Categorize": "categorize this interaction",
   "CallTypeButtons-Or": "Or was this interaction…",
   "ConnectDialog-Child": "Copy client information from this record to new interaction?",
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/uscr/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/uscr/v1/customStrings/Substitutions.json
index 2896517353..810ed3ee68 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/uscr/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/uscr/v1/customStrings/Substitutions.json
@@ -21,7 +21,7 @@
         "CallType-hangup": "Hang up",
         "CallType-wrongnumber": "Wrong Number",
         "CallType-abusive": "Abusive",
-        "CallType-CloseContact": "Close Event",
+        "CallType-SaveDialog-CloseContact": "Close Event",
         "CallTypeButtons-Categorize": "categorize this event",
         "CallTypeButtons-Or": "Or was this event…",
         "ConnectDialog-Child": "Copy person information from this record to new event?",
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/usnc/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/usnc/v1/customStrings/Substitutions.json
index e33ca8dfdb..00851bf10f 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/usnc/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/usnc/v1/customStrings/Substitutions.json
@@ -22,7 +22,7 @@
     "CallType-hangup": "Hang up",
     "CallType-wrongnumber": "Wrong Number",
     "CallType-abusive": "Abusive",
-    "CallType-CloseContact": "Close Contact",
+    "CallType-SaveDialog-CloseContact": "Close Contact",
     "CallTypeButtons-Categorize": "categorize this contact",
     "CallTypeButtons-Or": "Or was this contact…",
     "ConnectDialog-Child": "Copy support seeker information from this record to new contact?",
@@ -500,7 +500,6 @@
     "BottomBar-SaveOnClose": "Save Changes?",
     "BottomBar-DontSave": "No, Don't Save",
     "BottomBar-Save": "Yes, Save",
-    "Toolkit-ConfirmTextOne": "You will be redirected to an external knowledge management system.",
     "Toolkit-ConfirmTextTwo": "Are you sure you want to continue?",
     "MaskIdentifiers": "XXXXXX",
     "UnmaskPhoneNumber": "Phone Number Revealed",
diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
index 0a7e494bc7..383516d4f6 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
@@ -7,7 +7,7 @@
     "CallSummary-Counselor": "Specialist: ",
     "CallType-child": "Help Seeker calling about self",
     "CallType-caller": "Someone calling about a help seeker",
-    "CallType-CloseContact": "Close Connection",
+    "CallType-SaveDialog-CloseContact": "Close Connection",
     "CallTypeButtons-Categorize": "categorize this connection",
     "CallTypeButtons-Or": "Or was this connection…",
     "ConnectDialog-Child": "Copy help seeker information from this record to new connection?",
diff --git a/lambdas/packages/scheduled-jobs/src/scheduled-job.ts b/lambdas/packages/scheduled-jobs/src/scheduled-job.ts
index 44961c7b80..2fb56ae118 100644
--- a/lambdas/packages/scheduled-jobs/src/scheduled-job.ts
+++ b/lambdas/packages/scheduled-jobs/src/scheduled-job.ts
@@ -23,40 +23,66 @@ export type CreateVoicemailSchedule = {
       callSid: string;
       from: string;
       name: string;
-      callbackAttemptsMade: number;
+      callbackAttempts: [string, string][];
       maxCallbackAttempts?: number;
       routingAttributes?: Record<string, any>;
     };
     workflowSid: string;
   };
 };
+
 export const isValidVoicemailTask = (
   task: any,
 ): task is CreateVoicemailSchedule['voicemailTask'] => {
-  if (!task || typeof task !== 'object') return false;
-  if (!task.accountSid || typeof task.accountSid !== 'string') return false;
-  if (!task.workflowSid || typeof task.workflowSid !== 'string') return false;
-  if (!task.attributes || typeof task.attributes !== 'object') return false;
-  if (!task.attributes || typeof task.attributes !== 'object') return false;
-  if (!task.attributes.callSid || typeof task.attributes.callSid !== 'string')
+  if (!task || typeof task !== 'object') {
+    console.debug('isValidVoicemailTask: invalid task');
+    return false;
+  }
+  if (!task.accountSid || typeof task.accountSid !== 'string') {
+    console.debug('isValidVoicemailTask: invalid task.accountSid');
+    return false;
+  }
+  if (!task.workflowSid || typeof task.workflowSid !== 'string') {
+    console.debug('isValidVoicemailTask: invalid task.workflowSid');
+    return false;
+  }
+  if (!task.attributes || typeof task.attributes !== 'object') {
+    console.debug('isValidVoicemailTask: invalid task.attributes');
+    return false;
+  }
+  if (!task.attributes.callSid || typeof task.attributes.callSid !== 'string') {
+    console.debug('isValidVoicemailTask: invalid task.attributes.callSid');
+    return false;
+  }
+  if (!task.attributes.from || typeof task.attributes.from !== 'string') {
+    console.debug('isValidVoicemailTask: invalid task.attributes.from');
+    return false;
+  }
+  if (!task.attributes.name || typeof task.attributes.name !== 'string') {
+    console.debug('isValidVoicemailTask: invalid task.attributes.name');
     return false;
-  if (!task.attributes.from || typeof task.attributes.from !== 'string') return false;
-  if (!task.attributes.name || typeof task.attributes.name !== 'string') return false;
+  }
   if (
-    !task.attributes.callbackAttemptsMade ||
-    typeof task.attributes.callbackAttemptsMade !== 'number'
-  )
+    !task.attributes.callbackAttempts ||
+    !Array.isArray(task.attributes.callbackAttempts)
+  ) {
+    console.debug('isValidVoicemailTask: invalid task.attributes.callbackAttempts');
     return false;
+  }
   if (
     task.attributes.maxCallbackAttempts &&
     typeof task.attributes.maxCallbackAttempts !== 'number'
-  )
+  ) {
+    console.debug('isValidVoicemailTask: invalid task.attributes.maxCallbackAttempts');
     return false;
+  }
   if (
-    task.attributes.routingAttributes ||
+    task.attributes.routingAttributes &&
     typeof task.attributes.routingAttributes !== 'object'
-  )
+  ) {
+    console.debug('isValidVoicemailTask: invalid task.attributes.routingAttributes');
     return false;
+  }
 
   return true;
 };
diff --git a/lambdas/packages/voicemail/src/createVoicemailTask.ts b/lambdas/packages/voicemail/src/createVoicemailTask.ts
index 04964b1ab3..7b4ae4a094 100644
--- a/lambdas/packages/voicemail/src/createVoicemailTask.ts
+++ b/lambdas/packages/voicemail/src/createVoicemailTask.ts
@@ -23,7 +23,7 @@ export const DEFAULT_MAX_CALLBACK_ATTEMPTS = 3;
 export const createVoicemailTask = async ({
   accountSid,
   workflowSid,
-  callbackAttemptsMade,
+  callbackAttempts,
   receivedTime,
   from,
   name,
@@ -33,7 +33,7 @@ export const createVoicemailTask = async ({
 }: {
   accountSid: AccountSID;
   receivedTime: string;
-  callbackAttemptsMade: number;
+  callbackAttempts: [string, string][];
   maxCallbackAttempts?: number;
   callSid: string;
   from: string;
@@ -52,7 +52,7 @@ export const createVoicemailTask = async ({
           isVoicemail: true,
           routingAttributes: routingAttributes ?? {},
           receivedTime,
-          callbackAttemptsMade,
+          callbackAttempts,
           maxCallbackAttempts: maxCallbackAttempts ?? DEFAULT_MAX_CALLBACK_ATTEMPTS,
           callSid,
           from,
diff --git a/lambdas/scheduled-jobs-processor/src/index.ts b/lambdas/scheduled-jobs-processor/src/index.ts
index c4840d180a..39a4388f52 100644
--- a/lambdas/scheduled-jobs-processor/src/index.ts
+++ b/lambdas/scheduled-jobs-processor/src/index.ts
@@ -31,7 +31,7 @@ const handleCreateVoicemailJob = async ({
     callSid: attributes.callSid,
     from: attributes.from,
     receivedTime: new Date().toISOString(),
-    callbackAttemptsMade: attributes.callbackAttemptsMade,
+    callbackAttempts: attributes.callbackAttempts,
     workflowSid,
   });
 
diff --git a/plugin-hrm-form/src/HrmFormPlugin.tsx b/plugin-hrm-form/src/HrmFormPlugin.tsx
index 4f239aa9fc..46319cc8c1 100644
--- a/plugin-hrm-form/src/HrmFormPlugin.tsx
+++ b/plugin-hrm-form/src/HrmFormPlugin.tsx
@@ -99,6 +99,7 @@ const setUpComponents = (featureFlags: FeatureFlags, setupObject: ReturnType<typ
   Channels.setupTelegramChatChannel();
   Channels.setupInstagramChatChannel();
   Channels.setupLineChatChannel();
+  Channels.setupVoicemailChannel();
 
   setUpViewMaskedVoiceNumber();
 
diff --git a/plugin-hrm-form/src/___tests__/callTypeButtons/CallTypeButtons.test.tsx b/plugin-hrm-form/src/___tests__/callTypeButtons/CallTypeButtons.test.tsx
index b4efc1e483..5f61879295 100644
--- a/plugin-hrm-form/src/___tests__/callTypeButtons/CallTypeButtons.test.tsx
+++ b/plugin-hrm-form/src/___tests__/callTypeButtons/CallTypeButtons.test.tsx
@@ -27,7 +27,6 @@ import { callTypes } from 'hrm-types';
 
 import '../../states/conferencing';
 import { DataCallTypeButton, NonDataCallTypeButton } from '../../components/callTypeButtons/styles';
-import { ConfirmButton } from '../../styles';
 import LocalizationContext from '../../contexts/LocalizationContext';
 import { changeRoute } from '../../states/routing/actions';
 import { updateDraft } from '../../states/contacts/existingContacts';
@@ -54,7 +53,7 @@ jest.mock('../../services/formSubmissionHelpers', () => ({
 
 const mockStore = configureMockStore([]);
 
-const task = {
+let task = {
   sid: 'reservation-task-sid',
   taskSid: 'task-sid',
   attributes: {},
@@ -72,6 +71,14 @@ const themeConf = {
 const withEndCall = <Template code="TaskHeaderEndCall" />;
 const withEndChat = <Template code="TaskHeaderEndChat" />;
 
+beforeEach(() => {
+  task = {
+    sid: 'reservation-task-sid',
+    taskSid: 'task-sid',
+    attributes: {},
+  };
+});
+
 afterEach(() => {
   jest.clearAllMocks();
 });
@@ -241,6 +248,8 @@ test('<CallTypeButtons> renders dialog with END CHAT button', () => {
   const store = mockStore(initialState);
 
   const isCallTask = () => false;
+  // eslint-disable-next-line dot-notation
+  task.attributes['customChannelType'] = 'sms';
 
   const component = renderer.create(
     <StorelessThemeProvider themeConf={themeConf}>
@@ -412,6 +421,8 @@ test('<CallTypeButtons> click on END CHAT button', async () => {
   store.dispatch = jest.fn();
 
   const isCallTask = () => false;
+  // eslint-disable-next-line dot-notation
+  task.attributes['customChannelType'] = 'sms';
 
   render(
     <StorelessThemeProvider themeConf={themeConf}>
diff --git a/plugin-hrm-form/src/___tests__/translations/index.test.ts b/plugin-hrm-form/src/___tests__/translations/index.test.ts
index f9abcf4c38..6e302e54a0 100644
--- a/plugin-hrm-form/src/___tests__/translations/index.test.ts
+++ b/plugin-hrm-form/src/___tests__/translations/index.test.ts
@@ -186,4 +186,36 @@ describe('lookupTranslation', () => {
     mockGetTemplateStrings.mockReturnValue({ SimpleMsg: 'No params here' } as any);
     expect(lookupTranslation('SimpleMsg')).toBe('No params here');
   });
+
+  describe('multiple keys', () => {
+    test('returns compiled string for the first key that exists in template strings', () => {
+      mockGetTemplateStrings.mockReturnValue({ SecondKey: 'Found Second', ThirdKey: 'Found Third' } as any);
+      expect(lookupTranslation(['FirstKey', 'SecondKey', 'ThirdKey'])).toBe('Found Second');
+    });
+
+    test('falls back to subsequent keys when the first key is not found', () => {
+      mockGetTemplateStrings.mockReturnValue({ FallbackKey: 'Fallback Value' } as any);
+      expect(lookupTranslation(['MissingKey', 'FallbackKey'])).toBe('Fallback Value');
+    });
+
+    test('returns the first key when none of the keys exist in template strings', () => {
+      mockGetTemplateStrings.mockReturnValue({} as any);
+      expect(lookupTranslation(['MissingKey1', 'MissingKey2'])).toBe('MissingKey1');
+    });
+
+    test('passes parameters to the Handlebars template when multiple keys are specified', () => {
+      mockGetTemplateStrings.mockReturnValue({ GreetingKey: 'Hello {{name}}!' } as any);
+      expect(lookupTranslation(['MissingKey', 'GreetingKey'], { name: 'World' })).toBe('Hello World!');
+    });
+
+    test('returns compiled string for a single-element array', () => {
+      mockGetTemplateStrings.mockReturnValue({ OnlyKey: 'Only Value' } as any);
+      expect(lookupTranslation(['OnlyKey'])).toBe('Only Value');
+    });
+
+    test('falls back to first element of array when no keys are found', () => {
+      mockGetTemplateStrings.mockReturnValue({} as any);
+      expect(lookupTranslation(['FirstMissing', 'SecondMissing', 'ThirdMissing'])).toBe('FirstMissing');
+    });
+  });
 });
diff --git a/plugin-hrm-form/src/channels/colors.ts b/plugin-hrm-form/src/channels/colors.ts
index 4ba2be7282..deca12e592 100644
--- a/plugin-hrm-form/src/channels/colors.ts
+++ b/plugin-hrm-form/src/channels/colors.ts
@@ -43,7 +43,7 @@ const whatsappColor = mainChannelColor(DefaultTaskChannels.ChatWhatsApp);
 const telegramColor = '#1DA1F2';
 const instagramColor = '#833AB4';
 const lineColor = '#00C300';
-const voicemailColor = voiceColor;
+const voicemailColor = '#0266E8';
 
 export const colors: ChannelColors = {
   voice: voiceColor,
diff --git a/plugin-hrm-form/src/channels/setUpChannels.tsx b/plugin-hrm-form/src/channels/setUpChannels.tsx
index ae32871917..f565f22488 100644
--- a/plugin-hrm-form/src/channels/setUpChannels.tsx
+++ b/plugin-hrm-form/src/channels/setUpChannels.tsx
@@ -30,6 +30,8 @@ import { getTemplateStrings } from '../hrmConfig';
 import { isFacebookChannelType, isSmsChannelType } from '../utils/groupedChannels';
 import { setCallTaskCardString, setChatTaskCardString } from '../components/teamsView/taskCardEnhancement';
 import { maskChannelStringsWithIdentifiers } from '../maskIdentifiers';
+import VoicemailIcon from '../components/common/icons/VoicemailIcon';
+import { lookupTranslation } from '../translations';
 
 const isIncomingTransfer = task => TransferHelpers.hasTransferStarted(task) && task.status === 'pending';
 
@@ -199,3 +201,39 @@ export const setupLineChatChannel = () => {
 
   TaskChannels.register(LineChatChannel);
 };
+
+export const setupVoicemailChannel = () => {
+  const VoicemailChannel = DefaultTaskChannels.createDefaultTaskChannel(
+    'voicemail',
+    task => task.channelType === 'voicemail' || task.attributes.customChannelType === 'voicemail',
+  );
+
+  const icon = <VoicemailIcon width="24px" height="24px" color={colors.voicemail} />;
+  VoicemailChannel.icons = generateIcons(icon);
+  VoicemailChannel.templates.TaskListItem.secondLine = task => {
+    return lookupTranslation(
+      [`TaskListItem-Voicemail-SecondLine/${task.status}`, 'TaskListItem-Voicemail-SecondLine'],
+      { queue: task.queueName, status: task.status },
+    );
+  };
+  VoicemailChannel.templates.IncomingTaskCanvas.secondLine = task => {
+    return lookupTranslation(['IncomingTaskCanvas-Voicemail-SecondLine'], {
+      queue: task.queueName,
+      status: task.status,
+    });
+  };
+
+  maskChannelStringsWithIdentifiers(VoicemailChannel);
+
+  VoicemailChannel.colors.main = {
+    Accepted: colors.voicemail,
+    Assigned: colors.voicemail,
+    Pending: colors.voicemail,
+    Reserved: colors.voicemail,
+    Wrapping: mainChannelColor(DefaultTaskChannels.Default, ReservationStatuses.Wrapping),
+    Completed: mainChannelColor(DefaultTaskChannels.Default, ReservationStatuses.Completed),
+    Canceled: mainChannelColor(DefaultTaskChannels.Default, ReservationStatuses.Canceled),
+  };
+
+  TaskChannels.register(VoicemailChannel);
+};
diff --git a/plugin-hrm-form/src/components/callTypeButtons/CallTypeButtons.tsx b/plugin-hrm-form/src/components/callTypeButtons/CallTypeButtons.tsx
index 09fe66c106..0621b5de68 100644
--- a/plugin-hrm-form/src/components/callTypeButtons/CallTypeButtons.tsx
+++ b/plugin-hrm-form/src/components/callTypeButtons/CallTypeButtons.tsx
@@ -42,6 +42,7 @@ import { submitContactFormAsyncAction, updateContactInHrmAsyncAction } from '../
 import { ContactMetadata, LoadingStatus } from '../../states/contacts/types';
 import { getUnsavedContact } from '../../states/contacts/getUnsavedContact';
 import { selectCurrentDefinitionVersion } from '../../states/configuration/selectDefinitions';
+import { isChatChannel } from '../../states/DomainConstants';
 
 const isDialogOpen = (task: CustomITask, contact: ContactDraftChanges) => {
   if (isOfflineContactTask(task)) return false;
@@ -50,7 +51,10 @@ const isDialogOpen = (task: CustomITask, contact: ContactDraftChanges) => {
 
 type Props = {
   task: CustomITask;
-  localization: { manager: { status: any }; isCallTask: (task: ITask) => boolean };
+  localization: {
+    manager: { status: any };
+    isCallTask: (task: ITask) => boolean;
+  };
 };
 
 const CallTypeButtons: React.FC<Props> = ({ task, localization }) => {
@@ -135,6 +139,16 @@ const CallTypeButtons: React.FC<Props> = ({ task, localization }) => {
     return undefined;
   };
 
+  let taskType: 'default' | 'call' | 'chat' = 'default';
+
+  if (!isOfflineContactTask(task)) {
+    if (isCallTask(task)) {
+      taskType = 'call';
+    } else if (isChatChannel(task.attributes.customChannelType || task.attributes.channelType || task.channelType)) {
+      taskType = 'chat';
+    }
+  }
+
   return (
     <>
       <Container>
@@ -184,7 +198,7 @@ const CallTypeButtons: React.FC<Props> = ({ task, localization }) => {
       <SaveContactCallTypeDialog
         isOpen={isDialogOpen(task, draftContact)}
         isEnabled={loadingStatus === LoadingStatus.LOADED}
-        isCallTask={!isOfflineContactTask(task) && isCallTask(task)}
+        taskType={taskType}
         isInWrapupMode={!isOfflineContactTask(task) && TaskHelper.isInWrapupMode(task)}
         handleConfirm={handleConfirmNonDataCallType}
         handleCancel={() => clearCallType(savedContact?.id)}
diff --git a/plugin-hrm-form/src/components/callTypeButtons/SaveContactCallTypeDialog.tsx b/plugin-hrm-form/src/components/callTypeButtons/SaveContactCallTypeDialog.tsx
index 4036a9da13..eaec7f278f 100644
--- a/plugin-hrm-form/src/components/callTypeButtons/SaveContactCallTypeDialog.tsx
+++ b/plugin-hrm-form/src/components/callTypeButtons/SaveContactCallTypeDialog.tsx
@@ -24,7 +24,7 @@ import TabPressWrapper from '../TabPressWrapper';
 
 type OwnProps = {
   isOpen: boolean;
-  isCallTask?: boolean;
+  taskType: 'chat' | 'call' | 'default';
   isEnabled: boolean;
   isInWrapupMode?: boolean;
   handleConfirm: () => Promise<any>;
@@ -35,50 +35,59 @@ type Props = OwnProps;
 
 const SaveContactCallTypeDialog: React.FC<Props> = ({
   isOpen,
-  isCallTask,
+  taskType,
   isEnabled,
   isInWrapupMode,
   handleConfirm,
   handleCancel,
-}) => (
-  <CloseTaskDialog onClose={handleCancel} open={isOpen}>
-    <TabPressWrapper>
-      <NonDataCallTypeDialogContainer>
-        <Box marginLeft="auto">
-          <HiddenText id="CloseButton">
-            <Template code="CloseButton" />
-          </HiddenText>
-          <CloseButton tabIndex={3} aria-label="CloseButton" onClick={handleCancel} />
-        </Box>
-        <CloseTaskDialogText>
-          <Template code="NonDataCallTypeDialog-CloseConfirm" />
-        </CloseTaskDialogText>
-        <Box marginBottom="32px">
-          <Row>
-            <ConfirmButton
-              id="Task-EndCallOrChat-Button"
-              disabled={!isEnabled}
-              data-fs-id="Task-EndCallOrChat-Button"
-              autoFocus
-              tabIndex={1}
-              onClick={handleConfirm}
-            >
-              {/* eslint-disable react/jsx-max-depth,no-nested-ternary */}
-              <Template
-                code={isInWrapupMode ? 'CallType-CloseContact' : isCallTask ? 'TaskHeaderEndCall' : 'TaskHeaderEndChat'}
-              />
-              {/* eslint-enable react/jsx-max-depth,no-nested-ternary */}
-            </ConfirmButton>
-            <CancelButton tabIndex={2} onClick={handleCancel} disabled={!isEnabled}>
-              {/* eslint-disable-next-line react/jsx-max-depth */}
-              <Template code="CancelButton" />
-            </CancelButton>
-          </Row>
-        </Box>
-      </NonDataCallTypeDialogContainer>
-    </TabPressWrapper>
-  </CloseTaskDialog>
-);
+}) => {
+  let confirmButtonLabelKey = 'CallType-SaveDialog-CloseContact';
+  if (!isInWrapupMode) {
+    if (taskType === 'call') {
+      confirmButtonLabelKey = 'TaskHeaderEndCall';
+    } else if (taskType === 'chat') {
+      confirmButtonLabelKey = 'TaskHeaderEndChat';
+    }
+  }
+
+  return (
+    <CloseTaskDialog onClose={handleCancel} open={isOpen}>
+      <TabPressWrapper>
+        <NonDataCallTypeDialogContainer>
+          <Box marginLeft="auto">
+            <HiddenText id="CloseButton">
+              <Template code="CloseButton" />
+            </HiddenText>
+            <CloseButton tabIndex={3} aria-label="CloseButton" onClick={handleCancel} />
+          </Box>
+          <CloseTaskDialogText>
+            <Template code="NonDataCallTypeDialog-CloseConfirm" />
+          </CloseTaskDialogText>
+          <Box marginBottom="32px">
+            <Row>
+              <ConfirmButton
+                id="Task-EndCallOrChat-Button"
+                disabled={!isEnabled}
+                data-fs-id="Task-EndCallOrChat-Button"
+                autoFocus
+                tabIndex={1}
+                onClick={handleConfirm}
+              >
+                {/* eslint-disable react/jsx-max-depth,no-nested-ternary */}
+                <Template code={confirmButtonLabelKey} />
+                {/* eslint-enable react/jsx-max-depth,no-nested-ternary */}
+              </ConfirmButton>
+              <CancelButton tabIndex={2} onClick={handleCancel} disabled={!isEnabled}>
+                {/* eslint-disable-next-line react/jsx-max-depth */}
+                <Template code="CancelButton" />
+              </CancelButton>
+            </Row>
+          </Box>
+        </NonDataCallTypeDialogContainer>
+      </TabPressWrapper>
+    </CloseTaskDialog>
+  );
+};
 
 SaveContactCallTypeDialog.displayName = 'SaveContactCallTypeDialog';
 
diff --git a/plugin-hrm-form/src/components/caseMergingBanners/ContactAddedToCaseBanner.tsx b/plugin-hrm-form/src/components/caseMergingBanners/ContactAddedToCaseBanner.tsx
index 691f3b180d..f9fd9f5081 100644
--- a/plugin-hrm-form/src/components/caseMergingBanners/ContactAddedToCaseBanner.tsx
+++ b/plugin-hrm-form/src/components/caseMergingBanners/ContactAddedToCaseBanner.tsx
@@ -93,8 +93,8 @@ const ContactAddedToCaseBanner: React.FC<Props> = ({ taskId, contactId }) => {
       </BannerText>
       <CaseLink
         type="button"
-        color={!canViewcase && '#000'}
-        permission={!canViewcase && 'none'}
+        color={canViewcase ? null : '#000'}
+        permission={canViewcase ? 'permitted' : 'denied'}
         onClick={() => canViewcase && viewCaseDetails(connectedCase)}
         data-fs-id="LinkedCase-Button"
       >
diff --git a/plugin-hrm-form/src/components/common/forms/SectionEntry/SectionEntryValue.tsx b/plugin-hrm-form/src/components/common/forms/SectionEntry/SectionEntryValue.tsx
index 669edc1311..92c8c66726 100644
--- a/plugin-hrm-form/src/components/common/forms/SectionEntry/SectionEntryValue.tsx
+++ b/plugin-hrm-form/src/components/common/forms/SectionEntry/SectionEntryValue.tsx
@@ -54,7 +54,9 @@ const SectionEntryValue: React.FC<Props> = ({ value, definition, layout, notBold
       ),
       codes => (
         <Flex flexDirection="column">
-          <SectionValueText notBold={notBold}>{codes}</SectionValueText>
+          <SectionValueText notBold={notBold}>
+            {codes.map((code, idx) => (typeof code === 'string' ? <Template key={idx} code={code} /> : code))}
+          </SectionValueText>
         </Flex>
       ),
     )(formattedValue)(definition);
diff --git a/plugin-hrm-form/src/components/common/icons/VoicemailIcon.tsx b/plugin-hrm-form/src/components/common/icons/VoicemailIcon.tsx
index 27f4748b66..95b7fdc77e 100644
--- a/plugin-hrm-form/src/components/common/icons/VoicemailIcon.tsx
+++ b/plugin-hrm-form/src/components/common/icons/VoicemailIcon.tsx
@@ -26,7 +26,7 @@ type Props = {
 const VoicemailIcon: React.FC<Props> = ({ width, height, color }) => {
   return (
     // <svg xmlns="http://www.w3.org/2000/svg" height="24" viewBox="0 0 24 24" width="24">
-    <svg width={width} height={height} viewBox="0 0 48 48" fill={color} version="1.1" aria-label="Voicemail">
+    <svg width={width} height={height} viewBox="0 0 24 24" fill={color} version="1.1" aria-label="Voicemail">
       <path d="M0 0h24v24H0z" fill="none" />
       <path d="M18.5 6C15.46 6 13 8.46 13 11.5c0 1.33.47 2.55 1.26 3.5H9.74c.79-.95 1.26-2.17 1.26-3.5C11 8.46 8.54 6 5.5 6S0 8.46 0 11.5 2.46 17 5.5 17h13c3.04 0 5.5-2.46 5.5-5.5S21.54 6 18.5 6zm-13 9C3.57 15 2 13.43 2 11.5S3.57 8 5.5 8 9 9.57 9 11.5 7.43 15 5.5 15zm13 0c-1.93 0-3.5-1.57-3.5-3.5S16.57 8 18.5 8 22 9.57 22 11.5 20.43 15 18.5 15z" />
     </svg>
diff --git a/plugin-hrm-form/src/components/profile/IdentifierBanner/iconsFromTask.ts b/plugin-hrm-form/src/components/profile/IdentifierBanner/iconsFromTask.ts
index 59caa48496..6c86c8d346 100644
--- a/plugin-hrm-form/src/components/profile/IdentifierBanner/iconsFromTask.ts
+++ b/plugin-hrm-form/src/components/profile/IdentifierBanner/iconsFromTask.ts
@@ -38,5 +38,6 @@ export const iconsFromTask: { [channelType in ExtendedChannelTypes]: JSX.Element
   },
   [customSmsChannelTypes.modica]: getIcon(customSmsChannelTypes.modica, iconSize),
   [customFacebookChannelTypes.messenger]: getIcon(customFacebookChannelTypes.messenger, iconSize),
-  [channelTypes.voicemail]: getIcon(channelTypes.voicemail, iconSize),
+  // Use voice icon for voicemails here since it describes previous contacts from that number, not specifically voicemails
+  [channelTypes.voicemail]: getIcon(channelTypes.voice, iconSize),
 };
diff --git a/plugin-hrm-form/src/services/scheduledJobsService.ts b/plugin-hrm-form/src/services/scheduledJobsService.ts
index b5e052fc62..3f4fb39c5a 100644
--- a/plugin-hrm-form/src/services/scheduledJobsService.ts
+++ b/plugin-hrm-form/src/services/scheduledJobsService.ts
@@ -32,7 +32,7 @@ type CreateVoicemailScheduleParams = {
 export const createVoicemailSchedule = async (payload: CreateVoicemailScheduleParams): Promise<string> => {
   const {
     workflowSid,
-    attributes: { callSid, from, name, routingAttributes, callbackAttemptsMade, maxCallbackAttempts },
+    attributes: { callSid, from, name, routingAttributes, callbackAttempts, maxCallbackAttempts },
   } = payload.voicemailTask;
 
   const voicemailTask = {
@@ -42,7 +42,7 @@ export const createVoicemailSchedule = async (payload: CreateVoicemailSchedulePa
       from,
       name,
       routingAttributes,
-      callbackAttemptsMade,
+      callbackAttempts,
       maxCallbackAttempts,
     },
   };
diff --git a/plugin-hrm-form/src/styles/banners.ts b/plugin-hrm-form/src/styles/banners.ts
index e2ff3f2461..daa6834734 100644
--- a/plugin-hrm-form/src/styles/banners.ts
+++ b/plugin-hrm-form/src/styles/banners.ts
@@ -67,7 +67,7 @@ export const CaseLink = styled('button')<ButtonProps>`
   font-size: 14px;
   background: none;
   border: none;
-  cursor: ${({ permission }) => (permission ? 'default' : 'pointer')};
+  cursor: ${({ permission }) => (permission === 'permitted' ? 'pointer' : 'default')};
   font-family: Open Sans;
 `;
 
diff --git a/plugin-hrm-form/src/styles/twilioTaskPanel.tsx b/plugin-hrm-form/src/styles/twilioTaskPanel.tsx
new file mode 100644
index 0000000000..dfa2f9a963
--- /dev/null
+++ b/plugin-hrm-form/src/styles/twilioTaskPanel.tsx
@@ -0,0 +1,38 @@
+/**
+ * Copyright (C) 2021-2026 Technology Matters
+ * This program is free software: you can redistribute it and/or modify
+ * it under the terms of the GNU Affero General Public License as published
+ * by the Free Software Foundation, either version 3 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see https://www.gnu.org/licenses/.
+ */
+// These are styles to emulate the existing styling on the Twilio Task panel, so our custom task panels match their styling
+// They should only be rolled into the wider design system if we want to take these Twilio styles and match them in our own design system
+// If we replace these with design system styles & components, and then adjust those style, our tab panel styling will diverge from the Twilio provided panels
+import { styled } from '@twilio/flex-ui';
+
+export const PanelContainer = styled('div')`
+  margin: 8px;
+  width: 100%;
+`;
+PanelContainer.displayName = 'PanelContainer';
+
+export const Section = styled('div')`
+  margin-bottom: 1rem;
+`;
+Section.displayName = 'Section';
+
+export const SectionHeader = styled('p')`
+  font-size: 0.875rem;
+  font-weight: 700;
+  margin-bottom: 0.5rem;
+  line-height: 1.25rem;
+`;
+SectionHeader.displayName = 'SectionHeader';
diff --git a/plugin-hrm-form/src/translations/en-CA.json b/plugin-hrm-form/src/translations/en-CA.json
index 322129e2b3..5b2dbed41d 100644
--- a/plugin-hrm-form/src/translations/en-CA.json
+++ b/plugin-hrm-form/src/translations/en-CA.json
@@ -94,7 +94,7 @@
   "CallType-hangup": "Hang up",
   "CallType-wrongnumber": "Wrong Number",
   "CallType-abusive": "Abusive", 
-  "CallType-CloseContact": "Close Contact",
+  "CallType-SaveDialog-CloseContact": "Close Contact",
   "CallTypeButtons-Categorize": "categorize this contact",
   "CallTypeButtons-Or": "Or was this contact…",
   "ConnectDialog-Child": "Copy child information from this record to new contact?",
diff --git a/plugin-hrm-form/src/translations/en-GB.json b/plugin-hrm-form/src/translations/en-GB.json
index 13bc8732d6..20c816e192 100644
--- a/plugin-hrm-form/src/translations/en-GB.json
+++ b/plugin-hrm-form/src/translations/en-GB.json
@@ -22,7 +22,7 @@
   "CallType-hangup": "Hang up",
   "CallType-wrongnumber": "Wrong Number",
   "CallType-abusive": "Abusive",
-  "CallType-CloseContact": "Close Contact",
+  "CallType-SaveDialog-CloseContact": "Close Contact",
   "CallTypeButtons-Categorize": "categorise this contact",
   "CallTypeButtons-Or": "Or was this contact…",
   "ConnectDialog-Child": "Copy child information from this record to new contact?",
diff --git a/plugin-hrm-form/src/translations/en-MT.json b/plugin-hrm-form/src/translations/en-MT.json
index 4d0ec33d00..61fa30c988 100644
--- a/plugin-hrm-form/src/translations/en-MT.json
+++ b/plugin-hrm-form/src/translations/en-MT.json
@@ -230,7 +230,7 @@
   "CallType-hangup": "Hang up",
   "CallType-wrongnumber": "Wrong Number",
   "CallType-abusive": "Abusive",
-  "CallType-CloseContact": "Close Contact",
+  "CallType-SaveDialog-CloseContact": "Close Contact",
   "ConnectDialog-Child": "Copy client information from this record to new contact?",
   "ConnectDialog-Caller": "Copy caller information from this record to new contact?",
   "CaseHeader-ViewCase": "View Case",
diff --git a/plugin-hrm-form/src/translations/en.json b/plugin-hrm-form/src/translations/en.json
index 443a251421..fe358a9298 100644
--- a/plugin-hrm-form/src/translations/en.json
+++ b/plugin-hrm-form/src/translations/en.json
@@ -21,7 +21,7 @@
   "CallType-hangup": "Hang up",
   "CallType-wrongnumber": "Wrong Number",
   "CallType-abusive": "Abusive",
-  "CallType-CloseContact": "Close Contact",
+  "CallType-SaveDialog-CloseContact": "Close Contact",
   "CallTypeButtons-Categorize": "categorize this contact",
   "CallTypeButtons-Or": "Or was this contact…",
   "ConnectDialog-Child": "Copy child information from this record to new contact?",
@@ -670,8 +670,18 @@
 
   "AsV1-ChildInformationTab-FirstName-Title": "First Name description",
   "AsV1-ChildInformationTab-FirstName-Content": "Lorem \n ipsum dolor \n sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.",
-
-  "VoicemailTaskPanel-CallBack": "Call Back",
-  "VoicemailTaskPanel-RetryLater": "Retry Later"
-  
+  "TaskPanel-Tabs-Voicemail": "Voicemail",
+  "TaskPanel-ActiveVoicemail-CallerPhoneNumberLabel": "Contact Phone",
+  "TaskPanel-ActiveVoicemail-RecordingLabel": "Voice Recording",
+  "TaskPanel-ActiveVoicemail-ReceivedTimeLabel": "Call Reception Time",
+  "TaskPanel-ActiveVoicemail-ReceivedTimePlaceholder": "Call Reception Time",
+  "TaskPanel-ActiveVoicemail-CallBack": "Call {{phoneNumber}}",
+  "TaskPanel-ActiveVoicemail-RetryLater": "Retry Later",
+  "TaskPanel-ActiveVoicemail-CallbackAttemptListLabel": "Callback Attempts",
+  "TaskPanel-ActiveVoicemail-CallbackAttemptListPlaceholder": "None",
+  "TaskPanel-ActiveVoicemail-CallbackAttemptListItem": "{{attemptTime}} ({{attemptNo}} of {{maxAttempts}} attempts)",
+  "TaskPanel-ActiveVoicemail-ActionErrorNotification": "Something went wrong. Please retry in a moment.",
+  "TaskListItem-Voicemail-SecondLine": "Voicemail from queue {{queue}} (status)",
+  "TaskListItem-Voicemail-SecondLine/pending": "Incoming voicemail from queue {{queue}}",
+  "IncomingTaskCanvas-Voicemail-SecondLine": "Queue {{queue}}"
 }
diff --git a/plugin-hrm-form/src/translations/es.json b/plugin-hrm-form/src/translations/es.json
index 26f3b7cab2..2c866e499f 100644
--- a/plugin-hrm-form/src/translations/es.json
+++ b/plugin-hrm-form/src/translations/es.json
@@ -222,7 +222,7 @@
   "CallType-hangup": "Colgar",
   "CallType-wrongnumber": "Número Equivocado",
   "CallType-abusive": "Abusivo",
-  "CallType-CloseContact": "Cerrar Contacto",
+  "CallType-SaveDialog-CloseContact": "Cerrar Contacto",
   "ConnectDialog-Child": "¿Copiar información del niño de este registro a un nuevo contacto?",
   "ConnectDialog-Caller": "¿Copiar información del llamante de este registro a un nuevo contacto?",
   "QueueCard-Name": "Nombre de la cola",
diff --git a/plugin-hrm-form/src/translations/fr.json b/plugin-hrm-form/src/translations/fr.json
index 9c95c78cdf..f27e39b825 100644
--- a/plugin-hrm-form/src/translations/fr.json
+++ b/plugin-hrm-form/src/translations/fr.json
@@ -18,7 +18,7 @@
 "CallSummary-Counselor": "Intervenant·e :",
 "CallType-wrongnumber": "Mauvais numéro",
 "CallType-abusive": "Abus",
-"CallType-CloseContact": "Contact proche",
+"CallType-SaveDialog-CloseContact": "Contact proche",
 "CallTypeButtons-Categorize": "Catégoriser ce contact",
 "CallTypeButtons-Or": "Ou ce contact était-il…",
 "ConnectDialog-Child": "Copier les informations sur l'enfant de cet enregistrement vers un nouveau contact ?",
diff --git a/plugin-hrm-form/src/translations/hu.json b/plugin-hrm-form/src/translations/hu.json
index 6e52d39c08..7f7670f016 100644
--- a/plugin-hrm-form/src/translations/hu.json
+++ b/plugin-hrm-form/src/translations/hu.json
@@ -220,7 +220,7 @@
   "CallType-hangup": "Letette",
   "CallType-wrongnumber": "Téves hívás",
   "CallType-abusive": "Visszaélő",
-  "CallType-CloseContact": "Igen",
+  "CallType-SaveDialog-CloseContact": "Igen",
   "ConnectDialog-Child": "Átmásolja a gyerek adatait ebből a rekordból egy új jegyzőkönyvbe?",
   "ConnectDialog-Caller": "Átmásolja a hívó adatait ebből a rekordból egy új jegyzőkönyvbe?",
   "QueueCard-Name": "Sor neve",
diff --git a/plugin-hrm-form/src/translations/index.ts b/plugin-hrm-form/src/translations/index.ts
index b31eba6852..318bed9c70 100644
--- a/plugin-hrm-form/src/translations/index.ts
+++ b/plugin-hrm-form/src/translations/index.ts
@@ -120,7 +120,13 @@ export const initLocalization = (localizationConfig: LocalizationConfig, helplin
   return { translateUI, getMessage };
 };
 
-export const lookupTranslation = (code: string, parameters: Record<string, string> = {}): string => {
+export const lookupTranslation = (code: string | string[], parameters: Record<string, string> = {}): string => {
   const strings = getTemplateStrings();
-  return Handlebars.compile(strings[code] ?? code)(parameters);
+  const codes = typeof code === 'string' ? [code] : code;
+  for (const code of codes) {
+    if (strings[code]) {
+      return Handlebars.compile(strings[code])(parameters);
+    }
+  }
+  return codes[0];
 };
diff --git a/plugin-hrm-form/src/translations/pt.json b/plugin-hrm-form/src/translations/pt.json
index 1f5257d1bd..013aba5c9f 100644
--- a/plugin-hrm-form/src/translations/pt.json
+++ b/plugin-hrm-form/src/translations/pt.json
@@ -363,7 +363,7 @@
   "CallType-hangup": "Hang up",
   "CallType-wrongnumber": "Wrong Number",
   "CallType-abusive": "Abusivo",
-  "CallType-CloseContact": "Contato próximo",
+  "CallType-SaveDialog-CloseContact": "Contato próximo",
 
   "ConnectDialog-Child": "Copiar as informações da criança deste registro para o novo contato?",
   "ConnectDialog-Caller": "Copiar as informações do chamador deste registro para o novo contato?",
diff --git a/plugin-hrm-form/src/translations/th.json b/plugin-hrm-form/src/translations/th.json
index 672e4bf6f2..223caf7ba8 100644
--- a/plugin-hrm-form/src/translations/th.json
+++ b/plugin-hrm-form/src/translations/th.json
@@ -242,7 +242,7 @@
   "CallType-blank": "ว่างเปล่า",
   "CallType-caller": "ผู้ติดต่ออื่น",
   "CallType-child": "เด็ก",
-  "CallType-CloseContact": "สัมผัสใกล้ชิด",
+  "CallType-SaveDialog-CloseContact": "สัมผัสใกล้ชิด",
   "CallType-hangup": "สายหลุด",
   "CallType-joke": "ก่อกวน",
   "CallType-silent": "สายเงียบ",
diff --git a/plugin-hrm-form/src/utils/mappers.ts b/plugin-hrm-form/src/utils/mappers.ts
index 9929f55a01..5a01c605e5 100644
--- a/plugin-hrm-form/src/utils/mappers.ts
+++ b/plugin-hrm-form/src/utils/mappers.ts
@@ -40,6 +40,8 @@ export const mapChannel = (channel: string) => {
       return 'Instagram';
     case channelTypes.line:
       return 'Line';
+    case channelTypes.voicemail:
+      return 'Voicemail';
     default:
       return 'Undefined';
   }
diff --git a/plugin-hrm-form/src/utils/setUpComponents.tsx b/plugin-hrm-form/src/utils/setUpComponents.tsx
index fece131899..ad628e527b 100644
--- a/plugin-hrm-form/src/utils/setUpComponents.tsx
+++ b/plugin-hrm-form/src/utils/setUpComponents.tsx
@@ -123,7 +123,7 @@ export const setUpQueuesStatus = (setupObject: SetupObject) => {
 const setUpManualPulling = () => {
   const manager = Flex.Manager.getInstance();
 
-  const [, chatChannel] = Array.from(manager.workerClient.channels).find(c => c[1].taskChannelUniqueName === 'chat');
+  const [, chatChannel] = Array.from(manager.workerClient.channels).find(c => c[1]?.taskChannelUniqueName === 'chat');
 
   manager.store.dispatch(chatCapacityUpdated(chatChannel.capacity));
   (chatChannel as any).on('capacityUpdated', channel => {
diff --git a/plugin-hrm-form/src/voicemail/VoicemailTaskPanel.tsx b/plugin-hrm-form/src/voicemail/VoicemailTaskPanel.tsx
index aeb39c9853..6070be4cc2 100644
--- a/plugin-hrm-form/src/voicemail/VoicemailTaskPanel.tsx
+++ b/plugin-hrm-form/src/voicemail/VoicemailTaskPanel.tsx
@@ -17,17 +17,26 @@
 import * as Flex from '@twilio/flex-ui';
 import React from 'react';
 import { useSelector } from 'react-redux';
+import { format, parseISO } from 'date-fns';
 
-import { PrimaryButton } from '../styles/buttons';
+import { PrimaryButton, SecondaryButton } from '../styles/buttons';
 import { Flex as FlexBox } from '../styles';
 import { RecordingSection } from '../components/contact/MediaSection';
 import { RootState } from '../states';
 import selectContactByTaskSid from '../states/contacts/selectContactByTaskSid';
 import { isS3StoredRecording } from '../types/types';
+import { PanelContainer, Section, SectionHeader } from '../styles/twilioTaskPanel';
+import VoicemailIcon from '../components/common/icons/VoicemailIcon';
+import CallIcon from '../components/common/icons/CallIcon';
+import HrmTheme from '../styles/HrmTheme';
 import { createVoicemailSchedule } from '../services/scheduledJobsService';
+import { VoicemailActionsNotifications } from './setUpVoicemailComponents';
 
 type Props = {} & Flex.TaskContextProps;
 
+// {Short localized date}, {Short localized time} {short timezone}
+const DATE_DISPLAY_FORMAT = 'Pp O';
+
 const VoicemailTaskPanel: React.FC<Props> = ({ task }) => {
   const contact = useSelector((state: RootState) => selectContactByTaskSid(state, task.taskSid));
 
@@ -35,39 +44,109 @@ const VoicemailTaskPanel: React.FC<Props> = ({ task }) => {
     return null;
   }
 
-  const onClickCallBack = () => {
-    Flex.Actions.invokeAction('StartOutboundCall', {
-      destination: task.attributes.from,
-      // taskAttributes: { ... custom attributes }
-    });
+  const { receivedTime, from, maxCallbackAttempts } = task.attributes;
+  const callbackAttempts = task.attributes.callbackAttempts ?? [];
+
+  const onClickCallBack = async () => {
+    try {
+      await task.setAttributes({
+        ...task.attributes,
+        callbackAttempts: Array.from(new Map(callbackAttempts).set(task.sid, new Date().toISOString())),
+      });
+      await Flex.Actions.invokeAction('StartOutboundCall', {
+        destination: task.attributes.from,
+      });
+    } catch (err) {
+      console.error(err);
+      Flex.Notifications.showNotification(VoicemailActionsNotifications.ActionErrorNotification);
+    }
   };
 
   const onClickRetryLater = async () => {
     try {
-      const createdSchedule = await createVoicemailSchedule({ voicemailTask: task });
-      window.alert(`Schedule created with name ${createdSchedule}`);
+      await createVoicemailSchedule({ voicemailTask: task });
+      await Flex.Actions.invokeAction('CompleteTask', { task });
     } catch (err) {
       console.error(err);
+      Flex.Notifications.showNotification(VoicemailActionsNotifications.ActionErrorNotification);
     }
   };
 
+  const receivedDate = receivedTime
+    ? format(parseISO(receivedTime), DATE_DISPLAY_FORMAT)
+    : 'TaskPanel-ActiveVoicemail-ReceivedTimePlaceholder';
+
   const externalStoredRecording = contact.savedContact.conversationMedia?.find(isS3StoredRecording);
   return (
-    <div key="voicemail-actions">
-      <FlexBox justifyContent="center" flexDirection="row" paddingTop="20px">
-        <RecordingSection
-          contactId={contact.savedContact.id}
-          externalStoredRecording={externalStoredRecording}
-          autoLoad
-        />
+    <PanelContainer key="voicemail-actions">
+      <FlexBox justifyContent="center" flexDirection="column" paddingTop="20px">
+        <Section>
+          <SectionHeader>
+            <Flex.Template code="TaskPanel-ActiveVoicemail-RecordingLabel" />
+          </SectionHeader>
+          <div>
+            <RecordingSection
+              contactId={contact.savedContact.id}
+              externalStoredRecording={externalStoredRecording}
+              autoLoad
+            />
+          </div>
+        </Section>
+        <Section>
+          <SectionHeader>
+            <Flex.Template code="TaskPanel-ActiveVoicemail-CallerPhoneNumberLabel" />
+          </SectionHeader>
+          <p>{from}</p>
+        </Section>
+        <Section>
+          <SectionHeader>
+            <Flex.Template code="TaskPanel-ActiveVoicemail-ReceivedTimeLabel" />
+          </SectionHeader>
+          <p>
+            <Flex.Template code={receivedDate} />
+          </p>
+        </Section>
+        {callbackAttempts.length < maxCallbackAttempts && !Flex.TaskHelper.isInWrapupMode(task) && (
+          <>
+            <Section>
+              <PrimaryButton fullWidth={true} onClick={onClickCallBack}>
+                <CallIcon width="16px" height="16px" color={HrmTheme.buttonColors.primary.textColor} />
+                <span style={{ width: '10px' }} />
+                <Flex.Template code="TaskPanel-ActiveVoicemail-CallBack" phoneNumber={from} />
+              </PrimaryButton>
+            </Section>
+            <Section>
+              <SecondaryButton fullWidth={true} onClick={onClickRetryLater}>
+                <VoicemailIcon width="16px" height="16px" color={HrmTheme.buttonColors.secondary.textColor} />
+                <span style={{ width: '10px' }} />
+                <Flex.Template code="TaskPanel-ActiveVoicemail-RetryLater" />
+              </SecondaryButton>
+            </Section>
+          </>
+        )}
+        <Section>
+          <SectionHeader>
+            <Flex.Template code="TaskPanel-ActiveVoicemail-CallbackAttemptListLabel" />
+          </SectionHeader>
+          {callbackAttempts.length ? (
+            callbackAttempts.map((attempt, idx) => (
+              <p key={`attempt-${idx}`}>
+                <Flex.Template
+                  code="TaskPanel-ActiveVoicemail-CallbackAttemptListItem"
+                  attemptTime={format(parseISO(attempt[1]), DATE_DISPLAY_FORMAT)}
+                  attemptNo={idx + 1}
+                  maxAttempts={maxCallbackAttempts}
+                />
+              </p>
+            ))
+          ) : (
+            <p>
+              <Flex.Template code="TaskPanel-ActiveVoicemail-CallbackAttemptListPlaceholder" />
+            </p>
+          )}
+        </Section>
       </FlexBox>
-      <PrimaryButton onClick={onClickCallBack}>
-        <Flex.Template code="VoicemailTaskPanel-CallBack" />
-      </PrimaryButton>
-      <PrimaryButton onClick={onClickRetryLater}>
-        <Flex.Template code="VoicemailTaskPanel-RetryLater" />
-      </PrimaryButton>
-    </div>
+    </PanelContainer>
   );
 };
 
diff --git a/plugin-hrm-form/src/voicemail/setUpVoicemailComponents.tsx b/plugin-hrm-form/src/voicemail/setUpVoicemailComponents.tsx
index f12627165a..acccb22413 100644
--- a/plugin-hrm-form/src/voicemail/setUpVoicemailComponents.tsx
+++ b/plugin-hrm-form/src/voicemail/setUpVoicemailComponents.tsx
@@ -19,15 +19,31 @@ import React from 'react';
 
 import { channelTypes } from '../states/DomainConstants';
 import VoicemailTaskPanel from './VoicemailTaskPanel';
+import { lookupTranslation } from '../translations';
+
+export const VoicemailActionsNotifications = {
+  ActionErrorNotification: 'TaskPanel-ActiveVoicemail-ActionErrorNotification',
+};
 
 export const setUpVoicemailComponents = () => {
-  // TODO: localize
-  // Flex.TaskCanvasTabs.Content.add(<Flex.Tab key="voicemail-info-tab" label="Voicemail" />, {
-  //   sortOrder: -1,
-  //   if: props => props.task.channelType === channelTypes.voicemail,
-  // });
+  Flex.TaskCanvasTabs.Content.add(
+    <Flex.Tab key="voicemail-info-tab" label={lookupTranslation('TaskPanel-Tabs-Voicemail')}>
+      <VoicemailTaskPanel key="voicemail-task-panel" />
+    </Flex.Tab>,
+    {
+      sortOrder: -1,
+      if: props => props.task.channelType === channelTypes.voicemail && !Flex.TaskHelper.isPending(props.task),
+    },
+  );
 
-  Flex.TaskInfoPanel.Content.add(<VoicemailTaskPanel key="voicemail-task-panel" />, {
+  Flex.TaskCanvasHeader.Content.remove('actions', {
     if: props => props.task.channelType === channelTypes.voicemail,
   });
+
+  Flex.Notifications.registerNotification({
+    id: VoicemailActionsNotifications.ActionErrorNotification,
+    content: <Flex.Template code={VoicemailActionsNotifications.ActionErrorNotification} />,
+    timeout: 5000,
+    type: Flex.NotificationType.error,
+  });
 };