diff --git a/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json b/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
index 2f6f3eee1d..82eb67d2de 100644
--- a/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
+++ b/lambdas/packages/hrm-form-definitions/form-definitions/usnm/v1/customStrings/Substitutions.json
@@ -115,7 +115,9 @@
     "TabbedForms-ExistingCase": "-Disabled-",
     "abusive": "Familiar Help Seeker",
     "TabbedForms-NewCase": "-Disabled-",
-    "Error-CategoryRequired": "Select all that apply. At least one must be selected."
+    "Error-CategoryRequired": "Select all that apply. At least one must be selected.",
+    "Conference-PhoneInputDialog-QuickDialItem/988-English": "988 (English)",
+    "Conference-PhoneInputDialog-QuickDialItem/988-Spanish": "988 (Spanish)"
   },
   "es": {
     "HelplineSubstitution": "Substitución de la Línea de Ayuda",
diff --git a/twilio-iac/helplines/usnm/configs/service-configuration/common.json b/twilio-iac/helplines/usnm/configs/service-configuration/common.json
index e06f9e704e..cf7c1d32ff 100644
--- a/twilio-iac/helplines/usnm/configs/service-configuration/common.json
+++ b/twilio-iac/helplines/usnm/configs/service-configuration/common.json
@@ -1,32 +1,29 @@
 {
-    "attributes": {
-        "contacts_waiting_channels": [
-            "sms",
-            "voice",
-            "voicemail"
-        ],
-        "external_recordings_enabled": true,
-        "enableExternalRecordings": true,
-        "enableConferencing": true,
-        "preventSendingAttachmentsFromFlex": true,
-        "feature_flags": {
-            "enable_canned_responses": false,
-            "enable_conferencing": true,
-            "enable_external_transcripts": true,
-            "enable_hierarchical_translations": true,
-            "enable_lex_v2": true,
-            "enable_configurable_max_categories": true,
-            "enable_emoji_picker": false,
-            "enable_upload_documents": false,
-            "enable_post_survey": true,
-            "enable_voice_recordings": true,
-            "enable_lambda_post_survey_processing": true,
-            "use_prepopulate_mappings": true,
-            "use_twilio_lambda_to_transition_participants": false,
-            "enable_hang_up_by_hrm_saving": true
-        },
-        "definitionVersion": "usnm-v1",
-        "helplineLanguage": "en-US",
-        "permissionConfig": "usnm"
-    }
-}
\ No newline at end of file
+  "attributes": {
+    "contacts_waiting_channels": ["sms", "voice", "voicemail"],
+    "external_recordings_enabled": true,
+    "conferencing_enable_manual_dial": false,
+    "enableExternalRecordings": true,
+    "enableConferencing": true,
+    "preventSendingAttachmentsFromFlex": true,
+    "feature_flags": {
+      "enable_canned_responses": false,
+      "enable_conferencing": true,
+      "enable_external_transcripts": true,
+      "enable_hierarchical_translations": true,
+      "enable_lex_v2": true,
+      "enable_configurable_max_categories": true,
+      "enable_emoji_picker": false,
+      "enable_upload_documents": false,
+      "enable_post_survey": true,
+      "enable_voice_recordings": true,
+      "enable_lambda_post_survey_processing": true,
+      "use_prepopulate_mappings": true,
+      "use_twilio_lambda_to_transition_participants": false,
+      "enable_hang_up_by_hrm_saving": true
+    },
+    "definitionVersion": "usnm-v1",
+    "helplineLanguage": "en-US",
+    "permissionConfig": "usnm"
+  }
+}
diff --git a/twilio-iac/helplines/usnm/templates/studio-flows/sms.tftpl b/twilio-iac/helplines/usnm/templates/studio-flows/sms.tftpl
index 0a927b525b..0d4cbfd7af 100644
--- a/twilio-iac/helplines/usnm/templates/studio-flows/sms.tftpl
+++ b/twilio-iac/helplines/usnm/templates/studio-flows/sms.tftpl
@@ -162,7 +162,7 @@ ${
           ]
         },
         {
-          "next": "play_message_voice_voip_blocked",
+          "next": "send_message_sms_voip_blocked",
           "event": "match",
           "conditions": [
             {
@@ -361,7 +361,7 @@ ${
         },
         "workflow": "${workflow_sids.sms}",
         "channel": "${task_channel_sids.chat}",
-        "attributes": "{\n  \"type\": \"inbound\",\n   \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"tya\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"conversations\": {\n    \"hang_up_by\": \"Customer\"\n  }\n}\n",
+        "attributes": "{\n  \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"tya\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"e2eTestMode\": \"{{trigger.conversation.ChannelAttributes.pre_engagement_data.e2eTestMode}}\", \n    \"channelSid\": \"{{trigger.conversation.ChannelSid}}\", \n  \"memory\": {{trigger.conversation.ChannelAttributes.memory | to_json}}\n}\n",
         "priority": "0",
         "timeout": "3600"
       }
@@ -1270,7 +1270,7 @@ ${
         },
         "workflow": "${workflow_sids.sms}",
         "channel": "${task_channel_sids.chat}",
-        "attributes": "{\n  \"type\": \"inbound\",\n   \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"std\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"conversations\": {\n    \"hang_up_by\": \"Customer\"\n  }\n}\n",
+        "attributes": "{\n  \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"std\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"e2eTestMode\": \"{{trigger.conversation.ChannelAttributes.pre_engagement_data.e2eTestMode}}\", \n    \"channelSid\": \"{{trigger.conversation.ChannelSid}}\", \n  \"memory\": {{trigger.conversation.ChannelAttributes.memory | to_json}}\n}\n",
         "priority": "0",
         "timeout": "3600"
       }
@@ -1298,7 +1298,7 @@ ${
         },
         "workflow": "${workflow_sids.sms}",
         "channel": "${task_channel_sids.chat}",
-        "attributes": "{\n  \"type\": \"inbound\",\n   \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"fcg\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"conversations\": {\n    \"hang_up_by\": \"Customer\"\n  }\n}\n",
+        "attributes": "{\n  \"name\": \"{{trigger.conversation.From}}\",\n  \"ignoreAgent\": \"\",\n  \"helpline\":\"NAMI\",\n  \"transferTargetType\": \"\",\n   \"service\" :\"fcg\",\n   \"serviceLanguage\": \"english\",\n   \"language\": \"en\",\n  \"channelType\": \"sms\",\n  \"e2eTestMode\": \"{{trigger.conversation.ChannelAttributes.pre_engagement_data.e2eTestMode}}\", \n    \"channelSid\": \"{{trigger.conversation.ChannelSid}}\", \n  \"memory\": {{trigger.conversation.ChannelAttributes.memory | to_json}}\n}\n",
         "priority": "0",
         "timeout": "3600"
       }