IT support and data professional with 6+ years of experience in technical support, database management, analytics, and digital transformation. Currently pursuing an MSc in Artificial Intelligence at UWE Bristol, with interests in AI applications, data-driven decision making, cloud technologies, cybersecurity, and sustainable digital infrastructure.

I enjoy using technology to solve practical problems, improve services, support communities, and create opportunities through digital innovation.

• 🗣️ Languages: Amharic · English (Professional Working Proficiency) · Afaan Oromo
• 🎯 Strengths: IT support & troubleshooting, data analysis, Power BI reporting, Python, SQL databases, AI/ML fundamentals, stakeholder training
• 🛠️ Stack: Python · SQL · Power BI · Excel · PostgreSQL · FastAPI · Next.js · Docker · AWS · Microsoft 365
• 🌱 Research interests: AI · Sustainable Cloud Computing · Green IT · Digital Transformation

Open to:

• AI & Machine Learning
• Data Analytics
• IT Support & Operations
• Cloud Computing
• Cybersecurity
• Digital Transformation
• Graduate opportunities & internships
• Collaborative technology projects

Work modes: Remote · Hybrid · On-site

May 2022 – Present

• Provide L1/L2 technical support covering hardware, software, printers, networks, user accounts, backups, and cybersecurity.
• Troubleshoot technical issues and support day-to-day IT operations across departments.
• Configure and maintain user devices, software, accounts, and IT services.
• Develop technical documentation and practical guidance for users.
• Train and support staff on digital tools, IT best practices, and troubleshooting.
• Contribute to service continuity, operational efficiency, and improved user support.

2020 – 2022

• Managed registration and database records while supporting data-quality and reporting workflows.
• Validated records and applied data-quality controls.
• Helped reduce duplicate records by 40%.
• Produced routine and ad-hoc reports to support operational decision-making.
• Supported internal stakeholders with database access and records management.

2014 – 2019

• Delivered computer and digital-skills training to community learners.
• Mentored learners on hardware, software, internet use, and troubleshooting.
• Coordinated practical training sessions for diverse groups.
• Developed communication, facilitation, and community leadership skills.

| Degree | Institution | Location | Status |

| MSc Artificial Intelligence | University of the West of England (UWE Bristol) | UK · Online | Currently Enrolled | | BSc Information Technology | Jimma University | Ethiopia | Graduated 2019 |

| Certification | Issuer | Year |

| Critical Infrastructure Protection (ICIP) | OPSWAT Academy | 2026 | | Cybersecurity Fundamentals Associate | OPSWAT Academy | 2026 | | AWS AI Practitioner Challenge | Udacity | 2026 | | Cyber Security Operations Job Simulation | Forage | 2026 | | Cloud Computing — Describe Cloud Computing | Microsoft Learn | 2026 | | CompTIA Security+ SY0-701 Mock Exam | CyberInterviewPrep | 2026 | | Maze 101: Getting Started | Maze University | 2026 | | Developing Emotional Intelligence | Saint Louis University | 2026 | | Gemini in Google Drive | Udacity | 2026 |

| Category | Skills |

| Data & Analytics | Python · Pandas · SQL · Power BI · Excel · Data Visualization · Reporting | | AI & Machine Learning | Python · TensorFlow · Scikit-learn · Generative AI · ML Fundamentals | | Software & Web | FastAPI · Next.js · React · REST APIs | | Databases | PostgreSQL · SQL · MongoDB | | IT Operations | Windows · Microsoft 365 · Google Workspace · Hardware/Software Support · Ticketing Systems | | Cloud & DevOps | AWS · Docker · Cloud Fundamentals · Deployment Workflows | | Cybersecurity | Cybersecurity Fundamentals · Risk Assessment · Security Awareness | | Digital Transformation | AI Productivity Tools · Digital Workflows · Data-Driven Decision Making |

A full-stack community platform designed for MSc Artificial Intelligence students, researchers, alumni, and industry professionals.

Key capabilities:

• 👥 Student networking
• 🤝 Project collaboration
• 🧑‍🏫 Mentoring
• 📅 Event management
• 📚 Resource sharing
• 📊 Analytics dashboards
• 🔎 Future AI-powered semantic search

Technology: PostgreSQL · FastAPI · SQLAlchemy · Next.js · Docker · OpenAI

The project aims to create a practical digital environment for learning, collaboration, knowledge sharing, and professional networking within the AI community.

Exploring Green IT, sustainable infrastructure, cloud efficiency, energy optimization, and e-waste reduction using data analytics and AI.

Focus areas:

• Sustainable cloud infrastructure
• Energy efficiency
• Green IT metrics
• Infrastructure analytics
• AI-assisted analysis
• Sustainable digital transformation

• Trained and supported staff on digital tools and IT best practices.
• Delivered digital-skills training to community learners in Jimma.
• Developed the Digital Empowerment Model (DEM) exploring digital skills, youth leadership, and sustainable development.
• Building community-focused technology initiatives for learning, collaboration, and innovation.
• Interested in applying AI and digital transformation to inclusive and sustainable development.

| Project | Focus |

| UWE MSc AI Community Platform | AI community, collaboration & networking | | Sustainable IT Infrastructure | Green IT & sustainable cloud | | Green Digital Ethiopia | Digital transformation & sustainability | | IT Support Data Analysis | IT service analytics | | Personal Website | Portfolio & professional profile |

• Artificial Intelligence
• Machine Learning
• Generative AI
• MLOps
• Cloud Computing
• Data Analytics
• Cybersecurity
• Digital Transformation
• Sustainable Computing / Green IT

| Platform | Link |

| LinkedIn | linkedin.com/in/bilalabdulkadir | | GitHub | github.com/Bilalabdulkadir | | Portfolio | bilalabdulkadir.github.io | | University Email | bilal2.muhammed@live.uwe.ac.uk | | Personal Email | bilalabdulkadir286@gmail.com |