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Add an Open Tracking guide to the Documentation tab - #362
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Open tracking was documented only in the Knowledge Base, under a title without the word "tracking", and the Email Deliverability page told readers to remove open trackers altogether. The full page moves to Guides as Open Tracking, with the console steps corrected: the Add Domain dialog has no tracking checkbox; the switch is in the domain's DNS records. The Knowledge Base page becomes a short answer that links to it. Messages, Managing Domains and the webhooks overview link to the guide, and the deliverability step now says to leave tracking off on a first cold message instead of never using it. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
josephfeleke
approved these changes
Nov 6, 2026
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Open tracking was documented only in the Knowledge Base, under the title "Knowing when an email is opened", so neither the Documentation tab nor a scan for "tracking" found it. The Email Deliverability page also told readers to remove open trackers altogether.
Changes
/open-tracking), placed after Domains. It carries the full content of the Knowledge Base page, with these changes:message.openedis mentioned./knowledge-base/open-tracking, same URL): now a short answer covering the three setup steps and the caveats, with a link to the guide, so the content lives in one place. Its nav label is now Open tracking.PATCHfield list now includesinbound_enabledandtracking_enabled, plus atracking_enabledcallout.track_opensand to track replies and follow-ups.fern check: 0 errors, and no warnings on the edited pages.🤖 Generated with Claude Code