IT Support & Business Systems Specialist with experience supporting distributed teams, maintaining data integrity across CRMs, and troubleshooting end-user systems in both corporate and healthcare environments. Passionate about helping people solve technical problems and improving operational efficiency.

• IT Support & Troubleshooting (Windows, macOS, Linux)
• Office 365 / Google Workspace Administration
• Identity & Access Support (logins, permissions)
• CRM Platforms & Data Management
• Networking Fundamentals (TCP/IP, DNS, VPN)
• Hardware & Peripheral Support
• Excel, Reporting & BI Tools
• Ticketing Systems (Freshdesk, Jira)

Code in Place, Stanford University (2023)
A narrative-driven console program that simulates a psychic tarot reading experience.

• Built with Python, JSON, and timing-based narration for immersive user interaction.
• Dynamically loads tarot cards and spreads from structured JSON files (deck.json, positions.json).
• Uses custom “typewriter” effects for cinematic pacing and dialogue delivery.
• Integrates randomness and branching text to make each reading unique.
  📂 github.com/eileen562lb/Tarot

A transparent reverse proxy built in Go that injects tracking code into HTML responses to collect telemetry for fraud detection and performance analytics.

• HMAC-authenticated event collection with pluggable sinks (NDJSON, Kafka, PostgreSQL).
• Privacy-aware, compliance-conscious, and production-ready with Prometheus metrics.
  📂 github.com/telhawk-systems/telhawk-proxy

An OCSF-compliant, Go-based SIEM platform using OpenSearch for scalable event storage and query.

• Modular microservices for auth, ingestion, query, and visualization.
• CLI tool (thawk) for authentication, event management, and SPL-style searches.
• Splunk HEC-compatible ingestion for easy migration from enterprise tools.
  📂 github.com/telhawk-systems/telhawk-stack

• SDK Worldwide (2019–2024) — Built business intelligence dashboards and streamlined CRM data flows for marketing and sales operations.
• Moda 2000 (2016–2017) — Improved client engagement and workflow efficiency through CRM automation.
• Long Beach Memorial Hospital (2011) — Supported hospital IT systems and provided bilingual patient assistance.
• Independent Real Estate Agency (2008–2014) — Maintained MLS systems, supported staff, and implemented productivity tools.

• English 🇺🇸
• Spanish 🇲🇽 (Bilingual Support)

💼 LinkedIn

“Helping people solve technology problems—one login at a time.”