admin-mcp/pricing-support-update-744b7c6

docs/v2/licensing.mdx

@@ -39,13 +39,13 @@ The **majority of Flipt v2 remains free and open source**, including:
 | Advanced analytics and reporting    | ❌   | 🔄  | Coming soon                                                                                           |
 | **Support**                         |      |     |                                                                                                       |
 | Community support                   | ✅   | ✅  | Discord, GitHub issues                                                                                |
-| Dedicated support channel           | ❌   | ✅  | Direct Slack access                                                                                   |
+| Email support                       | ❌   | ✅  | Response within 24 hours                                                                              |
 | Priority bug fixes                  | ❌   | ✅  | Faster resolution                                                                                     |
 | Priority feature requests           | ❌   | ✅  | Influence roadmap                                                                                     |
 
 ## Pro Licensing
 
-Pro features are protected by license key validation and cannot be accessed without a valid license. For detailed information about Pro features and purchasing options, see our [Flipt Pro](/v2/pro) page.
+Pro features are protected by license key validation and cannot be accessed without a valid license. A Pro license covers up to 10 instances for running Flipt for your own organization's products. For more instances, or to run Flipt inside a product you deploy to your customers' environments, see [Enterprise](/v2/pro#enterprise). For detailed information about Pro features and purchasing options, see our [Flipt Pro](/v2/pro) page.
 
 ### Managing Your License
 

docs/v2/pro.mdx

@@ -26,9 +26,8 @@ mode: "wide"
   external connectivity required.
 </Card>
 
-<Card title="Dedicated Support Channel" icon="headset">
-  Direct access to our engineering team via dedicated Slack channel for faster
-  issue resolution and feature requests.
+<Card title="Email Support" icon="envelope">
+  Email support directly from the Flipt team, with a response within 24 hours.
 </Card>
 
   <Card title="Zero-Risk Trial" icon="clock">
@@ -63,12 +62,9 @@ Deploy Flipt Pro in completely isolated environments:
 - **Compliance Ready**: Meet strict security and compliance requirements
 - **Enterprise Security**: Deploy in the most secure environments without compromise
 
-### Dedicated Support
+### Support
 
-Get the help you need when you need it:
-
-- **Dedicated Slack Channel**: Direct access to our engineering team
-- **Same-Day Response**: Priority support with rapid response times
+- **Email Support**: Reach the Flipt team at [support@flipt.io](mailto:support@flipt.io), with a response within 24 hours
 - **Priority Bug Fixes**: Pro customers get first priority for bug fixes
 - **Feature Request Priority**: Influence our roadmap with priority feature requests
 
@@ -97,18 +93,20 @@ Get the help you need when you need it:
 ### Monthly Subscription
 
 - **Price**: \$200/month
+- **Instances**: Up to 10
 - **Trial**: 14-day free trial included
 - **Validation**: Requires internet connectivity
 - **Billing**: Monthly via Stripe
-- **Support**: Dedicated Slack channel
+- **Support**: Email, response within 24 hours
 
 ### Annual License
 
-- **Price**: \$2,000/year (**save $400**)
+- **Price**: \$2,000/year (**save \$400**)
+- **Instances**: Up to 10
 - **Offline Support**: Works in air-gapped environments
 - **Validation**: Local license validation
 - **Billing**: Annual via Stripe
-- **Support**: Dedicated Slack channel + priority support
+- **Support**: Email, response within 24 hours
 
 ## Configuration
 
@@ -127,12 +125,16 @@ For detailed configuration instructions, see our [licensing configuration docume
   <Accordion title="What is the difference between Free and Pro editions?">
     The Pro edition includes all Free edition features plus enterprise GitOps
     integration, integrated secrets management, air-gapped environment support,
-    and dedicated support. A license key is required to access Pro features.
+    and email support. A license key is required to access Pro features.
   </Accordion>
 
 <Accordion title="How many instances can I run with one license?">
-  Trial licenses support up to 5 instances. Paid subscriptions have **no limit**
-  on the number of instances you can run with the same license key.
+  Trial licenses support up to 5 instances. A Pro license covers up to 10
+  instances, counting every replica in every environment, for running Flipt for
+  your own organization's products. If you need more instances, or want to run
+  Flipt inside a product you deploy to your customers' environments, see
+  [Enterprise](#enterprise). Subscriptions purchased before this limit was
+  introduced keep unlimited instances for as long as they remain active.
 </Accordion>
 
 <Accordion title="Do I need internet connectivity for Pro features?">
@@ -141,8 +143,9 @@ For detailed configuration instructions, see our [licensing configuration docume
 </Accordion>
 
 <Accordion title="What support do I get with Pro?">
-  Pro subscribers get access to a dedicated Slack channel for same-day support,
-  priority bug fixes, and priority consideration for feature requests.
+  Pro subscribers get email support from the Flipt team at
+  [support@flipt.io](mailto:support@flipt.io), with a response within 24 hours,
+  plus priority bug fixes and priority consideration for feature requests.
 </Accordion>
 
 <Accordion title="Can I upgrade from trial to paid without changing configuration?">
@@ -156,12 +159,14 @@ For detailed configuration instructions, see our [licensing configuration docume
   </Accordion>
 </AccordionGroup>
 
-## Enterprise Sales
+## Enterprise
 
-For enterprise deployments with custom requirements:
+Enterprise includes everything in Pro, with terms for larger deployments:
 
-- **Custom Contracts**: Tailored licensing agreements
-- **Enterprise Support**: Dedicated account management
-- **Professional Services**: Implementation and training services
+- **Unlimited Instances**: Run as many Flipt instances as you need
+- **Distribution Rights**: Run Flipt inside a product you deploy to your customers' environments, including air-gapped installs
+- **Annual Contracts**: Custom terms, invoicing, and purchase order billing
+- **Security Reviews**: Help with security questionnaires and vendor reviews
+- **Email Support**: Response within 24 hours
 
-Contact us at [support@flipt.io](mailto:support@flipt.io) to discuss your requirements.
+Enterprise is priced annually based on your deployment. Contact us at [support@flipt.io](mailto:support@flipt.io) to discuss your requirements.