I'm a Product Lead at Swap building AI-native cross-border commerce infrastructure: duties, tax, customs classification, multi-region pricing. Engineer for a decade before I moved into product, so I'm as comfortable in the API spec and the architecture review as I am in driving and shaping the startegy of products.
I care most about AI in regulated domains, where the cost of being wrong is high and the upside of being right is structural.
- 🛠 Compliance Hub at Swap — LLM-assisted HS code classification and customs description generation across 13K+ jurisdictions. Lifted duty/tax accuracy 40%.
- 🤖 A proactive delivery agent (building) — an agentic system that handles post-purchase delivery exceptions before the customer has to ask.
- ✍️ Writing about shipping real AI in production, not slideware.
- 🌏 Product at Swap (cross-border commerce infra), commercetools (Developer Experience team lead), OCBC (Connect2OCBC API sandbox).
- 💻 ~7 years in software engineering first (Dell, Kronos, EPAM/DBS) before PM.
- 🧭 Platform and API-first product, regulated B2B, US/UK/EU/APAC delivery.