Skip to content

Add guarded AI ticket auto-resolution - #16

Closed
solomon2773 wants to merge 1 commit into
codex/issue-7-driver-certificationfrom
codex/issue-8-ai-support-agent
Closed

solomon2773 wants to merge 1 commit into
codex/issue-7-driver-certificationfrom
codex/issue-8-ai-support-agent

Conversation

@solomon2773

Copy link
Copy Markdown
Owner

Summary

  • add opt-in high-confidence auto-resolution for non-urgent tier-1 tickets
  • require citations to currently published knowledgebase articles
  • reject human-required, low-confidence, invented-source, and raced responses
  • label automated messages and record confidence/source metadata in the audit log

Validation

  • 78 unit tests
  • 7 PostgreSQL integration tests
  • Prisma validation and strict TypeScript check

Stacked on #15.

Closes #8

@solomon2773
solomon2773 deleted the codex/issue-8-ai-support-agent branch August 27, 2026 21:10
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

1 participant