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USVT Lex Setup #4643

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b57806d
lex config
sinehome Aug 27, 2026
5103280
enable lex
sinehome Aug 27, 2026
b0be9b5
bot language
sinehome Aug 27, 2026
3bc078e
bot
sinehome Aug 27, 2026
30d379f
vars
sinehome Aug 28, 2026
0f1d519
webchat
sinehome Aug 28, 2026
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321 changes: 4 additions & 317 deletions ...das/packages/hrm-form-definitions/form-definitions/usvt/v1/webchat/PreEngagementForm.json
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Original file line number Diff line number Diff line change
Expand Up @@ -6,328 +6,15 @@
"type": "input",
"name": "friendlyName",
"label": "Nickname",
"placeholder": "GuestName",
"required": true
},
{
"type": "input",
"name": "firstName",
"label": "First Name",
"placeholder": "GuestName",
"placeholder": "Enter Your Name",
"required": true
},
{
"type": "email",
"name": "contactIdentifier",
"label": "Email",
"required": true,
"placeholder": "Email"
},
{
"label": "Age",
"type": "select",
"name": "age",
"required": true,
"defaultValue": "",
"options": [
{
"value": "",
"label": ""
},
{
"value": "Unborn",
"label": "Unborn"
},
{
"value": "00",
"label": "0"
},
{
"value": "01",
"label": "1"
},
{
"value": "02",
"label": "2"
},
{
"value": "03",
"label": "3"
},
{
"value": "04",
"label": "4"
},
{
"value": "05",
"label": "5"
},
{
"value": "06",
"label": "6"
},
{
"value": "07",
"label": "7"
},
{
"value": "08",
"label": "8"
},
{
"value": "09",
"label": "9"
},
{
"value": "10",
"label": "10"
},
{
"value": "11",
"label": "11"
},
{
"value": "12",
"label": "12"
},
{
"value": "13",
"label": "13"
},
{
"value": "14",
"label": "14"
},
{
"value": "15",
"label": "15"
},
{
"value": "16",
"label": "16"
},
{
"value": "17",
"label": "17"
},
{
"value": "18",
"label": "18"
},
{
"value": "19",
"label": "19"
},
{
"value": "20",
"label": "20"
},
{
"value": "21",
"label": "21"
},
{
"value": "22",
"label": "22"
},
{
"value": "23",
"label": "23"
},
{
"value": "24",
"label": "24"
},
{
"value": ">25",
"label": ">25"
},
{
"value": "Unknown",
"label": "Unknown"
}
]
},
{
"label": "Gender",
"type": "select",
"name": "gender",
"name": "email",
"label": "Email Address",
"required": true,
"defaultValue": "",
"options": [
{
"value": "",
"label": ""
},
{
"value": "Girl",
"label": "Girl"
},
{
"value": "Boy",
"label": "Boy"
},
{
"value": "Non-Binary",
"label": "Non-Binary"
},
{
"value": "Unknown",
"label": "Unknown"
}
]
},
{
"type": "select",
"name": "province",
"label": "Province",
"required": false,
"defaultValue": "",
"options": [
{
"value": "",
"label": ""
},
{
"value": "Northern",
"label": "Northern"
},
{
"value": "Eastern",
"label": "Eastern"
},
{
"value": "Western",
"label": "Western"
},
{
"value": "Southern",
"label": "Southern"
},
{
"value": "Unknown",
"label": "Unknown"
}
]
},
{
"name": "district",
"label": "District",
"type": "dependent-select",
"dependsOn": "province",
"required": false,
"options": {
"Northern": [
{
"value": "District A",
"label": "District A"
},
{
"value": "District B",
"label": "District B"
},
{
"value": "District C",
"label": "District C"
},
{
"value": "Unknown",
"label": "Unknown"
}
],
"Eastern": [
{
"value": "District A",
"label": "District A"
},
{
"value": "District B",
"label": "District B"
},
{
"value": "District C",
"label": "District C"
},
{
"value": "Unknown",
"label": "Unknown"
}
],
"Western": [
{
"value": "District A",
"label": "District A"
},
{
"value": "District B",
"label": "District B"
},
{
"value": "District C",
"label": "District C"
},
{
"value": "Unknown",
"label": "Unknown"
}
],
"Southern": [
{
"value": "District A",
"label": "District A"
},
{
"value": "District B",
"label": "District B"
},
{
"value": "District C",
"label": "District C"
},
{
"value": "Unknown",
"label": "Unknown"
}
]
}
},
{
"label": "How urgent is your situation?",
"type": "select",
"name": "urgencyLevel",
"required": false,
"defaultValue": "",
"options": [
{
"value": "",
"label": ""
},
{
"value": "Urgent",
"label": "Urgent"
},
{
"value": "Critical",
"label": "Critical"
},
{
"value": "Non-critical",
"label": "Non-critical"
},
{
"value": "Other",
"label": "Other"
}
]
},
{
"type": "checkbox",
"name": "termsAndConditions",
"label": "I've read and accept the <a href=\"https://en.wikipedia.org/wiki/Terms_of_service\" target=\"_blank\">Terms and Conditions</a>",
"required": {
"value": true,
"message": "Sorry, if you don't accept our terms and conditions we can't provide counselling to you."
}
"placeholder": "Enter Your Email Address"
}
]
}
4 changes: 2 additions & 2 deletions ...nes/nzba/templates/studio-flows/voice-no-chatbot-operating-hours-blocking-lambda-sd.tftpl
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Original file line number Diff line number Diff line change
Expand Up @@ -223,7 +223,7 @@ ${
"properties": {
"finish_on_key": "#",
"gather_language": "en",
"loop": 3,
"loop": 1,
"number_of_digits": 1,
"offset": {
"x": 702,
Expand All @@ -233,7 +233,7 @@ ${
"speech_model": "default",
"speech_timeout": "5",
"stop_gather": false,
"timeout": 2
"timeout": 1
},
"transitions": [
{
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6 changes: 6 additions & 0 deletions twilio-iac/helplines/usvt/common.hcl
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Original file line number Diff line number Diff line change
Expand Up @@ -14,6 +14,12 @@ locals {
enable_post_survey = false
enable_external_recordings = true
permission_config = "demo"
enable_lex_v2 = true

lex_v2_bot_languages = {
en : ["pre_survey"]
}

workflows = {
master : {
friendly_name = "Master Workflow"
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