service-cloud

... a contemporary perspective on how to integrate B2C Commerce and the Salesforce Customer 360 Platform to power frictionless customer experiences in the B2C domain.

🤖 Provides rich user interface by LWC lightningsnapin-base-chat-message base component in Salesforce Einstein Bots and Embedded Service for Web.

Salesforce Chat integration with Unity (CRM integration with Unity)

A custom Salesforce knowledge search screen where you can filter articles by data category

Salesforce OpenCTI Demo Adapter

Kaido Helpdesk System — an enterprise ticketing and ITSM platform simulation featuring Salesforce Service Cloud and BMC Helix ITSM built using pure HTML, CSS, and JavaScript.

Enterprise Salesforce Service Cloud & Agentforce solution for intelligent facility support, automation, and case management.

Salesforce Agentforce-style case triage and governed recommendation demo with React, Apex, LWC, Platform Events, and Salesforce DX.

Bulk-safe @InvocableMethod Apex actions for Flow and Agentforce: deterministic case classification, PII-redacted case summaries and next-best queue recommendations, with guardrails for the Einstein Trust Layer and human-in-the-loop review. Demo logic, synthetic data.

Salesforce Developer portfolio with Apex, LWC, Service Cloud, Agentforce demos, certifications, and CRM project storytelling

Production-grade Salesforce portfolio — Sales Cloud · Service Cloud · Experience Cloud · Agentforce · Full SDLC documentation suite

Reference architectures and enterprise design patterns across Salesforce Service Cloud, Service Cloud Voice, Omni-Channel, CRM, integrations and agent experience.

pass crt-261 exam

Laboratório prático de Análise Funcional e Arquitetura Salesforce. Implementação de triagem inteligente e automação de diagnóstico (Screen Flows) para Service Cloud, focada em otimização de processos de ISP e metodologia ágil.

Salesforce Service Cloud support console and case automation demo with React, Apex, LWC, Platform Events, and Salesforce DX.

Codify: a service employee agent that turns a technician's fix recap into a resolved Case, a tagged root cause, and a Knowledge draft for human review, with a full audit trail.

Salesforce Service Cloud case automation and release stability demo with React, Apex, LWC, Platform Events, and Salesforce DX.

Lightning Web Components for a service agent console: debounced case search, customer summary card and case timeline with a cacheable USER_MODE Apex controller. Full Jest suite with wire mocks, accessibility checks and reusable error handling. Synthetic data only.

Setup-stage Service Cloud simulation for a fictional energy retailer. Historical provisioning records; case-management implementation remains planned.

End-to-end, critic-only editor for Salesforce Enhanced Chat and Omni-Channel SDDs—finds the five highest-risk design gaps without rewriting the author's work.